vi177 Privacy Policy

This privacy policy applies to your relationship with the vi177 platform. When you use our website, create an account, or use our services, you are considered to have agreed to the terms of this policy. We ask that you read this document carefully.

vi177 is a safe and reliable online entertainment platform for players in Bangladesh. We believe that protecting your personal information is our fundamental responsibility. This policy provides full transparency about how we collect and process data.

1 Definitions & Introduction

The meanings of some important terms used in this policy are as follows:

What "Personal Information" means

"Personal information" means any information that can identify or enable the identification of a specific individual. This includes name, mobile number, email address, financial information, and device-related data.

What "Processing" means

"Processing" means any operation performed on personal information, such as: collection, recording, organization, storage, adaptation, retrieval, use, disclosure, combination, restriction, deletion, or destruction.

"You" or "User"

"You" or "user" refers to any registered member, visitor, or service recipient on the vi177 platform.

2 What Information We Collect

vi177 may collect the following types of information to operate its services properly:

2.1 Registration & Account Information

• Full name (in Bengali or English)
• Mobile phone number
• Email address (if provided)
• Date of birth (for age verification — only users aged 21 and above may use the service)
• Password (stored in encrypted form — never in plain text)

2.2 Financial Transaction Information

We collect your financial transaction information necessary for processing deposits and withdrawals on your account. For transactions made via bKash, Nagad, and Rocket, the relevant transaction reference numbers and amounts are recorded. We never collect or store your mobile banking PIN or password.

2.3 Technical Information

• IP address and location data (for administrative purposes)
• Device type, operating system, and browser version
• Cookie and session data
• Logs of your activity on the platform (login times, game history, betting records)

2.4 Customer Support Information

When you contact us via our 24/7 live chat support or email, records of those conversations may be retained. This is used for service quality improvement and dispute resolution.

3 Purpose & Legal Basis for Data Collection

vi177 uses your personal information for the following legitimate purposes:

3.1 Service Delivery & Account Management

Your information is needed to keep your account active, process transactions, manage gaming activity, and correctly allocate your rewards and bonuses. This falls under contractual obligations.

3.2 Identity Verification & Age Confirmation

Our platform is for people aged 21 and above only. Verifying your identity and age at account creation or during transactions is a regulatory responsibility for us.

3.3 Fraud Prevention & Security

We use your information to prevent unauthorized account access, money laundering, and other fraudulent activities. This is necessary to protect our legitimate interests.

3.4 Responsible Gaming Support

By analyzing patterns in your gaming behavior, we can identify signs of problematic play and provide timely support.

3.5 Service Improvement & Personalization

We improve our platform based on your preferences and experience, and we inform you about relevant promotional offers — but only if you have given your consent.

3.6 Legal Compliance

We may be required to disclose your information to fulfill applicable legal requirements, comply with court orders, or cooperate with regulatory authorities.

4 Data Sharing & Third Parties

vi177 does not sell, rent, or transfer your personal information to third parties for commercial use. However, data may be shared in the following limited circumstances:

4.1 Service Provider Partners

Necessary information may be shared with trusted third parties who assist in operating our technical infrastructure, processing payments, and providing customer support. These parties are contractually bound to uphold our privacy standards.

4.2 Payment Processing

Information required to complete transactions via bKash, Nagad, and Rocket is shared with the relevant mobile financial service providers. These providers are governed by their own privacy policies.

4.3 Legal Obligations

Information may be disclosed based on lawful requests from government or law enforcement agencies, in accordance with court orders, or to protect the rights and safety of us or other users.

4.4 Business Transfers

In the event of a change of ownership, merger, or acquisition, your information may be transferred to the new operating entity. You will be notified in advance in such cases.

5 Cookies & Similar Technologies

vi177 uses cookies and similar tracking technologies to improve platform functionality and the user experience.

5.1 Types of Cookies

• Essential Cookies: These are necessary for the basic functioning of the platform — such as maintaining login sessions and security verification. They cannot be disabled.
• Functional Cookies: Help remember your preferences and settings, such as language selection.
• Analytics Cookies: Allow us to understand how users interact with the platform, which helps us improve our services.

5.2 Cookie Controls

You can block or delete non-essential cookies through your browser settings. However, disabling essential cookies may prevent the platform from working properly.

6 Data Protection & Security Measures

vi177 uses industry-standard security measures to protect your personal information:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is transmitted through encrypted channels.
• Encrypted Password Storage: Passwords are never stored in plain text; strong hashing algorithms are always used.
• Access Controls: Only authorized personnel can access personal information on a need-to-know basis.
• Regular Security Audits: We regularly conduct vulnerability assessments and security audits.
• Data Minimization: We do not collect more data than necessary, and data is securely deleted after the designated period.

However, no security measure on the internet is completely impenetrable. If you notice any security-related issue, please inform us immediately.

7 Data Retention Period

vi177 retains your personal information only for as long as necessary:

7.1 Active Account

Necessary information will be retained for as long as your account remains active and you use our services.

7.2 After Account Closure

Even after an account is closed, certain information may need to be retained for a specified period for legal obligations, dispute resolution, or fraud prevention purposes.

7.3 Financial Transaction Records

Financial transaction records are retained for the period required by applicable law and regulatory requirements.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right of Access

You can find out what information we hold about you and the purpose for which it is used. Contact our support team to make this request.

8.2 Right to Rectification

If your information is incorrect or incomplete, you can request a correction. This can be done through account settings or via support.

8.3 Right to Object

You can object at any time to the use of your information for marketing communications. This will not affect your access to our core services.

8.4 Account Closure Request

You can contact us to request account closure and deletion of your data. However, some information may need to be retained due to legal obligations, which will be explained to you.

To exercise any of the above rights, contact us via our 24/7 live chat or email.

9 Protection of Minors

vi177 strictly does not allow anyone under the age of 21 to access its platform. We do not intentionally collect any personal information from minors.

If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be securely deleted. If you have information about a minor's account, please contact us.

10 Policy Changes & Updates

vi177 may update this privacy policy from time to time. For significant changes, we will post a notice on the platform and/or notify you at your registered email address.

Continuing to use the platform after changes are made will be considered your acceptance of the updated policy. We recommend that you review this policy regularly.

Previous versions of this policy may be provided upon request. See the section below for contact details.

11 International Data Transfers

vi177's servers and service infrastructure may be located in various countries. As a result, your information may be transferred and processed internationally. In such cases, we ensure that the transferred data remains protected in accordance with the standards described in this policy and meets the requirements of applicable law.

12 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

This privacy policy is an integral part of vi177 platform's overall Terms & Conditions. By using the platform, you agree to both documents.